Corporate Solutions PDF Print E-mail


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EA Australia is one of the largest and longest established Intel Authorised Service Providers (ASP) in Australia, with a network of over 100+ qualified technicians with cost effective support packages to ensure peace of mind. 

When you need it, EA ASP provides onsite technical expert to help solve specific problems or plan your course of action. Whether you need an extra person on staff or just on-the-spot help, EA ASP provides you with the ability to augment your daily IT management resources or tap into specific technical expertise for critical projects. You can select many combinations of these services to best fit your business needs. 

EA Australia has a core group of qualified professionals with vast experience in building and managing Intel equipment. EA Australia are empowered by the Intel ASP program to offer support services exclusively to the customer, to ensure complete peace of mind through reliable support services for all Intel products. 

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Technical issues are inevitable, in addition to rapid response solutions and enhanced proactive capabilities; EA Australia offers the many different types of specialized onsite service options that are specific to your company to help you resolve technical issues faster. 

Onsite Diagnosis and Troubleshooting – When a technical issue occurs that needs fast resolution, there’s no need to go through phone-based troubleshooting first — just call, and EA Australia will dispatch a highly skilled technician to provide onsite software and hardware troubleshooting, and repair tasks. 

Parts Management – EA manages and replenishes customer-owned spare parts. Having parts always on hand eliminates the time it takes to dispatch and deliver a part — helping to drive faster problem resolution. 

For Example

9 x 5 x 3 Years Next Business Day Service
8 hours a day – 9am to 5pm
5 days a week – Monday to Friday.
Next Business day coverage.
Cut off time for call logging: 3pm.

Parts Only 

9 x 5 x 4 Years Next Business Day Service
8 hours a day – 9am to 5pm
5 days a week – Monday to Friday.
Next Business day coverage.
Cut off time for call logging: 3pm.

Parts Only 

24 x 5 Same Business Day Service 
24 hours a day – Monday to Friday – except public holidays –
Same business day coverage.
No cut off time.
Distance covered – up to 100 kms.
(50 kms for Metro locations)

Parts and Labour 

24 x 7 Same Business Day Service
24 hours / 7 days – excluding public holidays –
Same business day coverage. – Two (2) Hour Response Time
No cut off time.
Distance covered – up to 100 kms.
(50 kms for Metro locations)

Parts and Labour

Contact us today on 1300 132 682 to talk to one of our experienced business development managers.  


 

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