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I have just purchased a new Octek PC and upon startup on the bottom right side of the screen there is a message that says "This copy of Windows is not genuine."

As a new user, you will need to activate Windows either over the phone or on the internet for Microsoft to validate your copy of windows. Once this is done the message will disappear.  Click on the message and follow the instructions for activation.

My new PC seems to go through the bootup sequence but when I log into Windows, all I can see is my wallpaper and the mouse cursor.

Check which connection you have plugged the monitor cable into, most likely it is plugged into the secondary monitor connection.


I have accidently touched or dropped something on my keyboard and now my monitor display seems to have rotated.

For some Intel and nVidia video displays this is a "feature" and you have accidentally activated it. To rotate it back, press CTRL-ALT and one of the arrow keys.


My Octek system does not boot up properly. What should I do?

You can try the Intel "Online No Boot Wizard" which provides an interactive diagnostic flowchart to help you isolate and resolve no-boot situations with Intel Desktop Boards. If your trouble persists, please contact your place of purchase or alternately contact Ocean support.


After installing Microsoft Windows Server 2008 R2 or Microsoft Windows 7, the system responds slowly, even though the installation itself completes successfully.

Users may find logging into the system very slow, and the keyboard and mouse response are sluggish. If opening Task Manager after a successful login, all CPU cores show high utilisation.

The problem seems to be related to the version of the network card driver included in Microsoft Windows 7 or Microsoft Windows Server 2008 R2.

While Intel is investigating this issue, the following workaround can be used to navigate around the issue.

1. Download the latest network card driver package from http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18388 or

2. Attach a network cable on both of the network ports, it can be attached to a switch or just back to back. This needs to be done prior to loading the driver. or

3. Utilize the Intel® Deployment Assistant to install the operating system, this would enable the operating system to use the latest network card driver from http://www.intel.com/

This issue only affects network controllers based on the 82575 or 82576 chipset. Check the Technical Product Specification of your board to see if you are affected.

For instance, the S3420GPRX uses an 82576, but the S3420GPLX/LC uses an 82574 and an 82578, and is therefore not affected by this issue.

Operating System: Windows Server 2008 R2 Standard, Windows Server 2008 R2 Enterprise, Windows 7


LAN Failure after LAN Driver Update.

In some cases, when using the Intel LAN driver version 14.7, 14.8 or 15.1, the system's MAC address may revert to causing a LAN failure. To resolve this problem, upgrade to LAN version 15.3 or later.

Please refer to the following URL to download this driver, and to identify the affected boards:

For Windows 7: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19059&ProdId=3142&lang=eng

For Windows Vista: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3142&DwnldID=19058&lang=eng

For Windows XP: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3142&DwnldID=19057&lang=eng


No video and two beeps during boot [Intel 5 Series chipset boards]

Intel® Desktop Boards that support processors with Intel® HD Graphics will not boot properly if all of the following are true:

* The processor installed does not include support for Intel® Graphics Technology
* You have plugged the monitor into the onboard graphics connector on the back panel
* You have not installed an add-in graphics card

In this situation, there will be no video displayed on the monitor and you will hear two beeps.


To resolve this problem, you can either install and use an add-in graphics card or install a processor that supports Intel® HD Graphics.

DH55C driver for 82578DC network adaptor fails at startup

Symptom: The NIC does not srart up and the device manager shows an exclamation mark. The driver version is 14.8 or 15.2

Solution: Update the driver to 15.3 or later. Click here.


end faq


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